Return & Refund Policy

At The Scorekeeper Company, customer satisfaction is our top priority. We strive to deliver high-quality products and ensure every order is handled with care. However, we understand that there may be circumstances where a return or refund is necessary.

Returns

  • Pre-Printed Products: If you wish to return pre-printed products, we accept returns within 15 days of delivery, provided the entire order is returned in its original condition.
  • Custom Orders: Due to the personalized nature of custom-printed products, we do not accept returns on custom orders unless they were damaged during shipping and you return the products to us for insurance purposes.

Refunds

  • Full Refund: A refund will be issued if the entire order is returned in its original condition within 15 of receipt. Partial returns will not be eligible for a refund. Only pre-printed (generic) products are eligible for a refund.
  • Damaged Shipments: If any part of your order is damaged during shipping, please contact us within 7 days with photos of the damaged items and packaging. We will work with the shipping company to resolve the issue and will reprint the damaged items at no additional cost to you. Refunds for damaged shipments are subject to the completion of the shipping company’s insurance claim process.

Shipping Insurance

All shipments are fully insured for damage or loss during transit. If your shipment was damaged or lost, we will file a claim with the shipping carrier and reprint your order at no cost to you. Please take pictures of the damaged boxes and keep the boxes and products until further notice.

Non-Refundable Items

  • Custom printed products (unless damaged during shipping).
  • Partial returns of an order.
  • Products returned after 15 days.

How to Initiate a Return or Report Damages

  • Contact our support team at scorekeeper@thescorekeepercompany.com within 15 days of receiving your order.
  • Provide your order number and details regarding the issue.
  • For damaged shipments, include photos of the damaged products and packaging.

We are committed to making things right and ensuring you receive your order in perfect condition. Thank you for choosing The Scorekeeper Company!